Bug report labeling

Label incoming bug reports by product area and severity, and send back the ones with no steps to reproduce.

Run this on your file Download the template CSV

Columns to upload

Name the columns in your CSV like this. Extra columns are fine: every column of the row is sent with the questions.

Column	What it holds
`id`	Report ID
`title`	Report title
`description`	What the user reported

Questions

Each question adds a column to your file. The answer is one of the listed values, or Unsure when the model's confidence is below the cutoff: 70% for pick-one and scale questions, 80% for yes or no.

New column	Question	Possible answers
`area`Pick one	Which part of the product is the bug in?	login Sign-in, sign-up, passwords checkout Cart, payment, order placement search Search and filters account Profile, subscriptions, order history notifications Emails, texts, push notifications other Any other area
`severity`Scale	How bad is the bug for the user?	cosmetic annoying but usable blocks the task Lowest to highest
`repro_steps`Yes or no	Does the report say what the user did before the bug appeared?	yes It lists the steps or actions before the bug no It only describes the result
`money_or_data`Yes or no	Could the bug cost the user money or lose their data?	yes It involves a charge, payment, order or lost data no It does not

Example row

Column	Value
`id`	BUG-311
`title`	Can't pay
`description`	Added 3 bottles, clicked pay with Apple Pay, spinner forever, then my card showed a pending charge.

Answers from a test run on this row

Column	Answer	Confidence
`area`	checkout	100%
`severity`	blocks the task	100%
`repro_steps`	yes	96%
`money_or_data`	yes	93%

More support use cases

Use case	What it does	New columns
Support ticket triage	Route a backlog of support tickets by category and urgency, and flag the angry customers and refund requests.	`category` `urgency` `angry` `refund`
Chat transcript quality review	Review support chats for resolution and agent tone without reading every transcript.	`resolved` `agent_tone` `escalated` `customer_repeated`
Customer satisfaction comments	Find out whether low satisfaction scores are about the agent, the product or the policy.	`about` `sentiment` `agent_praised`
Help center gaps	Match customer questions to your help articles and list the questions no article answers.	`article_answers` `self_serve` `question_type`
Cancellation reasons	Code why subscribers cancel and find the ones a pause or a discount could keep.	`reason` `pause_would_help` `price_sensitive`